Case Studies

Learn how we have helped our clients by providing an array of assistance, medical and security solutions at home and abroad.

  • Evacuation from Bali Motorbike case study thumb

    American mother who had learnt that her 19 year old daughter had been involved in a motorbike accident some hours earlier in Kedonganan, Bali. Her daughter, who was a college student on a school trip to Bali, had been admitted to a local hospital with serious leg and hip injuries. The hospital was asking for payment before treating her daughter’s injuries and were unwilling to accept the mother’s credit card payment from the US.

  • Medical Solutions for a Remote Environment man smiling

    An international oil and gas company required on-the-ground medical support for their geological exploration and drilling expedition in Mauritania. Project manager, Javier Artime, commissioned International SOS for the seven month project.

  • Recovering From a Stroke

    When you are abroad, it can be difficult to negotiate the local healthcare systems. How do you know if the standard of medical care provided is adequate? If you are faced with a life-threatening event, then accessing appropriate medical treatment is absolutely critical. International SOS membership is designed to help.

  • LGBT Safety in Saudi Arabia

    An education NGO from Australia needed to send a group of travellers – mostly women – to the project site for completion. One of the travellers was an openly gay female who had specific concerns about her safety while travelling to that country.

  • Mott MacDonald: Wellbeing Programme

    Mott MacDonald begun an innovative journey with International SOS: to deliver their new wellbeing vision. Mott MacDonald’s ‘My wellbeing’ programme launched in January 2019.

  • First aid on holiday

    International SOS ran an intensive one-day First Aid Training course for a fast-moving consumer goods company with an office in Russia. One of the participants was their Marketing Director, Thomas. It was his first ever First Aid Training but it later became a life-saving lesson.

  • Emotional support for a student studying abroad

    Schools and universities have a Duty of Care obligation to protect students from foreseeable risk when studying or travelling abroad through the institution. This includes supporting students’ mental health, which can be exacerbated when away from home.

  • SRI LANKA EASTER ATTACKS

    On 21 April 2019, nine suicide bombers carried out a series of attacks on three churches, three luxury hotels, a guest house and residential area across Sri Lanka.

  • Support during Gabon coup attempt

    On 7 January 2019, Central African country Gabon experienced an attempted military coup. A construction engineering client from China found himself in the middle of this. Until our travel risk team had notified him, he was unaware of this developing, dangerous situation.

  • A sore throat solved by video consultation teleconsultation thumbnail

    An executive working for a major consumer goods company was on a business trip in Chester, UK, when his throat increasingly became sore.

  • Emotional support for victims of confinement in South Sudan WPO thumnail

    In July 2016, an organisation required employee evacuation from South Sudan after six days of confinement to protect themselves from armed conflicts occurring within the city. Immediate psychological and emotional support was provided to victims to help ensuring full recovery.

  • Overwhelmed on a shipping vessel case study on a mariner

    On-board a 17-man shipping vessel originating in Eastern Europe, en route to Japan, one of 16 mariners unexpectedly died. The vessel, which was carrying general cargo, interrupted its 4-week journey at a port in China to deal with the fatality.