Case Studies

Learn how we have helped our clients by providing an array of assistance, health and security solutions at home and abroad.

  • Seadrill: Occupational Health rig worker occ thumnail

    Seadrill is a leading off-shore drilling contractor, providing rigs for the oil and gas industry. It currently employs around 7000 people and has a fleet of 68 offshore drilling rigs.

  • Emotional support for a student studying abroad

    Schools and universities have a Duty of Care obligation to protect students from foreseeable risk when studying or travelling abroad through the institution. This includes supporting students’ mental health, which can be exacerbated when away from home.

  • Support during Gabon coup attempt

    On 7 January 2019, Central African country Gabon experienced an attempted military coup. A construction engineering client from China found himself in the middle of this. Until our travel risk team had notified him, he was unaware of this developing, dangerous situation.

  • Tracker - Getting More from Membership

    In a crisis, without a system in place to track and communicate with travellers, it can be difficult to reach out to them. The case below highlights the issues faced by a security director during the 2008 Mumbai terror attacks. Tracker fully leverages International SOS membership so organisations can meet their Duty of Care obligations and comply with their business continuity, crisis and employee-travel policies.

  • A sore throat solved by video consultation teleconsultation thumbnail

    An executive working for a major consumer goods company was on a business trip in Chester, UK, when his throat increasingly became sore.

  • Emotional support for victims of confinement in South Sudan WPO thumnail

    In July 2016, an organisation required employee evacuation from South Sudan after six days of confinement to protect themselves from armed conflicts occurring within the city. Immediate psychological and emotional support was provided to victims to help ensuring full recovery.

  • RBS: Occupational Health occ health thumbnail case study

    Every business needs to consider the health of its employees as part of its Duty of Care. RBS has been working with International SOS for some time to develop its Occupational Health delivery.

  • Repatriation of a baby neo natal thumbnail

    In Dakar, Senegal – a new-born was in urgent need of surgery for an acute condition. Any surgical treatment of a month-old baby is challenging – but this case was made significantly more so, in Africa.

  • Malaria in DRC malaria thumbnail

    An employee of Group Five, a leading African construction, concessions and manufacturing group, had been admitted to a hospital in the Democratic Republic of Congo (DRC) with malaria.

  • Overwhelmed on a shipping vessel case study on a mariner

    On-board a 17-man shipping vessel originating in Eastern Europe, en route to Japan, one of 16 mariners unexpectedly died. The vessel, which was carrying general cargo, interrupted its 4-week journey at a port in China to deal with the fatality.

  • Emotional support for an international assignee emotional support thumbnail

    A Swiss employee on assignment contacted one of our Assistance Centres as she was having difficulty coping with her new post in the Czech Republic.

  • Language Barriers and Fears surgeon

    A 56 year old British gentleman was on a Mediterranean holiday cruise with his wife when he started feeling unwell. Because the ship’s doctor became concerned that the patient’s symptoms were related to a cardiac problem, the patient and his wife were disembarked at the next port, a Corsican town called Ajaccio. He was admitted to the local public hospital and then moved by air ambulance to a private specialist unit in Marseilles on the mainland.

  • Improving a Healthcare Administration Programme medication

    When your company does not have an adequate medical programme in place, costs can escalate along with increased employee sick time and lowered productivity.

  • Evacuation of doctors exposed to Ebola in Sierra Leone

    International SOS supports organisations working in Ebola-affected countries. After two doctors were exposed to the virus while working for an NGO, we evacuated them to the Netherlands where they could access potentially life-saving medical support.

  • Assistance With a Lost Passport and Missing Wallet assistance centre

    If you are unlucky enough to lose your passport while you are abroad, it can be time-consuming and stressful to get a replacement. We can often make things easier—by scheduling appointments with embassies, arranging translation, wiring emergency funds, and rebooking flights home.

  • Jakarta Attacks jakarta thumb image

    On 14 January 2016, terrorists set off a series of explosions in Indonesia’s capital, Jakarta. A gun battle then ensued; injuring 20 people and killing 4. During and after the incident, we were able to provide our clients with essential updates and advice, sourced from our on-the-ground team of security experts.

  • Turkey: Attempted Coup

    On the evening of 15 July 2016, a faction of the Turkish military launched a failed military coup against the government of President Erdoğan. At least 294 people were killed and more than 1,500 were injured in clashes between opposing military factions, police and protesters.

  • Japanese Tsunami Response

    The earthquake causes a tsunami – 12,000 die and 15,000 are missing. Roads, housing and communication networks destroyed. Fukushima nuclear power plant is struck; state of nuclear emergency is declared. Initial natural disaster widens and quickly becomes a medical-related crisis. Strong aftershocks and rolling blackouts leave millions without power.