On the evening of 13 November 2015, a series of coordinated terrorist attacks occurred in Paris. 130 people were killed.
Our integrated travel security and medical support teams provided advice and assistance to those in Paris at the time of the attacks, including clients in the vicinity. We received 1,000 travel security and medical assistance cases in France, Belgium, UK and Germany.
Service: Integrated medical and security assistance
Location: Paris, France
Three suicide bombers struck near the Stade de France in Saint-Denis, followed by suicide bombings and mass shootings at cafés, restaurants and a music venue in Paris.
In response to attacks and realising their magnitude, we immediately added teams to our 24/7 assistance capabilities.
41 report alerts were sent from the initial reports through to the broader impact of the situation on the region, helping clients understand and respond to the evolving situation. Ground support was provided for secure escorts, close protection and guarding.
Tracker support was provided to clients to ensure it was used most efficiently to locate and support employees.
Crisis support was provided to organisations to understand their exposure and provide advice to corporate teams on how best to respond to the situation as well as how to communicate to their travellers.
Our integrated assessments and advice helped to put media speculation and social media commentaries into context and provided reassurance to our clients and their people. Ground support was provided for secure escorts, close protection and guarding.