Welcome to the Novartis Global Assistance Program

Rest assured that whenever you travel or live abroad, Novartis has a 24/7 resource on call, online and even on the ground to help with any security, medical or logistical questions or any other concerns and situations that may arise. So if you need a medical referral, lose your medication, seek pre-travel advice or experience any kind of crisis, Novartis has a fully integrated program in place so you receive the care and expertise that you need, whenever and wherever you need it.

Novartis partners with International SOS, the leading medical assistance, international healthcare and security Assistance Company.

Make the most of this resource by calling any International SOS Assistance Center, which have multilingual coordinators, security experts, operations managers, logistics support personnel, physicians and medical professionals on hand to assist.

Also, prepare yourself by browsing through our various online tools and signing up for our alerts.

Prior to departure, please take the following steps: 

  • Ensure your traveler profile is accurate, up-to-date and includes a mobile contact number.
  • Print a copy of the International SOS card by accessing the link on the right.
  • Access and review the International SOS country guide. 
  • Determine the travel risk of your destination and also if any immunizations are needed.
  • If you are traveling to an International SOS designated high or extreme risk location, have special travel medicine needs or need immunizations, contact your employee health clinic to schedule a consultation.
  • Complete the travel readiness checklist by clicking this link.

While traveling, please take the following steps: 

  • Ensure you wear a seatbelt at all times when in moving vehicles.
  • Maintain situational awareness of your surroundings.
  • Safeguard your personal possessions at all times.
  • On longer trips, check the International SOS portal regularly to ensure you are up-to-date with any security changes at your destination.

Disclaimer  Privacy

Travel security advice provided in this report represents the best judgment of AEA International Holdings Pte. Ltd. Medical and health advice provided in this report represents the best judgment of AEA International Holdings Pte. Ltd. Advice in this report does not however provide a warranty of future results nor a guarantee against risk.

© 2020 AEA International Holdings Pte. Ltd. All rights reserved. Reproduction (other than for authorised internal purposes) is prohibited except with the prior written consent of the copyright owners.