We offer a range of outsourced services to provide your company with the additional resources and expert help you may need. Available on both a long-term or project basis.
Customer assist
Car owners naturally want to talk about their warranty details, parts availability or service experience. To deliver an extra level of servicing capability and add value to your brand, we offer 24-hour servicing in all aspects of customer relationship management. By tracking customer experience and monitoring outcomes, we can identify trends and alert you to any commonly occurring issues for fast resolution.
Marketing response
By directing calls to International SOS, you can take advantage of our extensive vehicle knowledge. We ensure that queries are addressed at the first point of contact, 24 hours a day. In response to marketing campaigns, we can issue brochures on your behalf, refer customers through to local dealerships and monitor sales leads. We also conduct outbound call programs.
Helpline services
We offer multilingual helpline services available 24/7 to provide your organization with customer support to deal with inquiries, adverse events or crisis situations.
