The guiding principles under which we operate:

• Our mission is to pioneer a new industry in international healthcare and complementary services
• We will continue to excel as the world's number one provider for organizations whose employees and customers are traveling or working abroad
• We will focus on our customers by developing new, quality-driven and high-value services

Values 

• Care - We put the interest of our clients and members first so that we can make a real difference in peoples' lives
• Innovation - We listen to our customers so that we can continually develop new services, leading-edge systems and innovative solutions to meet their evolving needs
• Integrity - We deliver on our commitments in a responsible and principled way to earn the trust of our customers and the local communities where we operate
• Passion - We work with passion and dedication to complete our goals and achieve extraordinary results
• People - We recognize the contribution of our colleagues throughout the world. Our success comes from our strong dedication and commitment to excellence
• Professionalism - We operate to the highest standards of professional and technical expertise via our staff and partners around the world
• Quality - We consistently deliver excellent standards of personal, quality service so that we can exceed customer expectations
• Teamwork - We share our local knowledge and expertise so that we can operate as one global team, strengthened by our cultural diversity