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Since we were first established in 1989 we have become a leading provider of special assistance services. In particular, we help expatriates in Korea, and Korean members who travel overseas either for leisure or business.
We package our services in different ways to meet the specific needs of corporations, government institutions, NGOs and individuals. We serve most of Korea's insurance and credit card companies, providing assistance both locally and overseas.
We are here to assist our members every hour of every day. Among our services are:
- emergency medical assistance services – 24-hour access to medical advice over the phone, referrals, arranging hospital admission, monitoring medical conditions, and the guarantee of hospitalization expenses
- pre-trip assistance services – pre-trip information about currency, climate, hotel, security, vaccination requirements, flights and so on
- travel assistance services – lost/stolen luggage and passport assistance, embassy referral, air-ticket and hotel assistance and legal assistance
- evacuation and repatriation services – emergency medical evacuation and repatriation
- claims services – advice and assistance on claims procedures
- security services – security information on countries of concern and security evacuation missions
- executive second opinion services – expert second medical opinion for injuries and critical illnesses
- concierge services – responding to various lifestyle needs and requests using the sophistication of our 24-hour alarm center network
- Patient Support Program – guiding patients through the weeks and months of therapy, to give them the best chance of completing their treatment and improving their medical condition. The program involves regular contacts by phone and occasionally mail, at crucial points in the treatment regime
- auto assistance services – assisting drivers when they have a problem or a car breakdown
- global occupational care services – helping clients to manage medical risk at work and improve wellness of employees. Services help control cost and liability, and increase client's duty of care
- remote site medical services – site survey, medical staffing, first-aid training, procurement of medicines and supplies
- International SOS Online services – online resources providing critical information for travelers, including medical, security, and cultural information. Services help reduce corporate liability and allow clients to track employees’ travel locations anytime, anywhere, using the Internet.
We help expatriates in Korea to unravel the mysteries of the medical system. We arrange appointments with Western-trained doctors, monitor medical conditions and progress treatment in a hospital.
For our Korean members we are an ever-ready source of information and medical help. The strategic alliances we have developed with Korean hospitals mean that we can service our members both domestically and regionally.
We have a proven track record of successful evacuation and repatriation missions within Korea and regionally.
Located in Seoul, our alarm center serves the whole of the Korean peninsula and is fully equipped with modern telecommunications equipment. We have western-trained doctors on call 24 hours a day to provide medical advice over the telephone.
Services are available in English, Japanese, French and Korean.
Among our 200 clients are: Korea International Cooperation Agency, KBS, SBS, MBC, Samsung Group, BC Card, LG Capital, Lotte Card, and Daewoo Group.
For full details of all our services, please call or email us.
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