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Our presence in China dates back to 1989 when we established our first operational office in Beijing. International SOS remains the one and only assistance company with a total presence in China.

We offer comprehensive medical, security and customer care services for individuals, families, groups and corporations of all sizes in China. We service a wide range of industries such as energy, mining, engineering and construction, infrastructure, chemical, automobile, insurance, banking and retailing.

Our China operation consists of multi lingual medical and operational professionals from over 20 nationalities dedicated to help corporations analyze the cost of their medical care in China, and then work with them to develop solutions that lead to greater operational efficiencies.

To enable us to deliver the best services to our members, we have four clinics in Beijing, Nanjing, Tianjin and Shekou, with offices in Beijing, Shanghai, Guangzhou, supported by a 24-hour alarm center in Beijing.

Our alarm center provides 24-hour hotline services to all our members when they are in China. Any situation, from lost luggage to a serious medical condition, can be reported to the alarm center, where multilingual coordinators and doctors are on duty to respond to all types of emergencies. Each year, we answer more than 250,000 calls and manage over 25,000 cases, of which over 400 require an evacuation. To support the alarm center, we have an in-house dedicated team of flight doctors and nurses, an in-house air ambulance equipment warehouse and a dedicated aviation desk in charge of all flight plan liaisons and details.

We have developed and continue to develop our extensive network of hospitals, airlines and local authorities (we currently have over 450 partners) so that we can deliver a fast and efficient response to our members.

International SOS is also the only assistance company in China with a dedicated air ambulance on stand-by at the Beijing Capital airport ready to fly out if needed and also have access to:

  • military aircraft enabling medical teams to reach areas in China which are out of bounds to civilian aircraft
  • military aircraft for medical transport: fixed-wing, helicopter and challenger jets under internationally supervised maintenance
  • military hospitals, many located in remote regions and often better equipped and staffed than civilian facilities.

Our western-standardized clinics are staffed by a team of international family physicians, specialists and national doctors and offer standard family practice services, emergency medical services and a range of clinical services through a network of providers that is unparalleled in China today.

We also have developed a dedicated Japanese department which consists in a Japanese section at Beijing and Tianjin clinics and Japanese speaking customer service executives at the alarm center ready to answer any enquiries.

Our Medical Services division in China operates over 40 remote sites. We assist companies in assessing health risks and delivering high-level medical services to their employees working in some of the most remote and difficult environments in the world, such as a mining operation in an isolated mountain region or an oil and gas venture offshore. Our services include:

  • Medical and logistical support
  • Medical Site surveys
  • Development and management of medical facilities
  • Medical audits
  • Selection, training and placement of medical staff
  • Specialized first aid training
  • Occupational heath assessments
  • Procurement of medical equipment, supplies and medications
  • Emergency/disaster planning.

For full details of all our services, please contact us and a member of International SOS will be delighted to help you.

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Have an emergency? 
Please call your closest alarm center

Office information
Beijing

Beijing International SOS
Suite 105, Wing 1
Kunsha Building, No 16 Xinyuanli
Chaoyang District
Beijing, P.R China 100027  China


Admin Tel: 86 10 6462 9199
Admin Fax: 86 10 6462 9117

Office information
Guangzhou

International SOS (China) Ltd. - Guangzhou
17th Floor, Unit 07, Guangzhou International Electronic Tower
403 Huan Shi Dong Lu, Yue Xiu District
Guangzhou, +86 10 6462 9117 510095  China


Admin Tel: 86 20 8732 6253
Admin Fax: 86 20 8732 6417

Office information
Hong Kong (SAR)

International SOS (HK) Limited
16/F World Trade Centre
280 Gloucester Road
Causeway Bay
Hong Kong (SAR), P.R China   China


Admin Tel: 852 2528 9998
Admin Fax: 852 2528 9933

Office information
Shanghai

International SOS (China) Ltd. Shanghai Branch
Unit 2907-2910, 2 Grand Gateway
3 Honggiao Road
Xu Hui District
Shanghai, P.R China 200030  China


Admin Tel: 86 21 5298 9538
Admin Fax: 86 21 5298 9539

Alarm center
Beijing

Open 24 hours a day
Beijing International SOS
Tel: +86 10 6462 9100
Fax: +86 10 6462 9111

Alarm center
Hong Kong (SAR)

Open 24 hours a day
International SOS (HK) Limited
Tel: 852 2528 9900
Fax: 852 2528 9933

Clinic Information
Beijing

Opening hours
Monday to Friday Normal hours: 8:00-18:00. After hours surcharge: 20:00-8:00. Walkin and emergency hours 24 hr/7.
Saturday See above
Sunday See above

Tel: 86 10 6462 9112
Fax: 86 10 6462 9188

View clinic details and location 

Clinic Information
Nanjing

Opening hours
Monday to Friday 9am to 6pm
Saturday 9:00 AM to 12:00 midday

Tel: 86 25 8480 2842
Fax: 86 25 8480 2843

View clinic details and location 

Clinic Information
Shekou, Shenzen

Opening hours
Monday to Friday 9:00am - 6:00 pm
Saturday 9:30 am - 12:30 midday

Tel: 86 755 2669 3667
Fax: 86 755 2667 4780

View clinic details and location 

Clinic Information
Tianjin

Opening hours
Monday to Friday 9am to 6pm
Saturday 9:00 AM - 12:00 midday

Tel: 86 22 2352 0143
Fax: 86 22 2352 0145

View clinic details and location